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Contact Center Innovators provides services focused for companies running call centers with 100-500 agent positions

 Our specialty is the strategic planning, project management and custom development of IVR, CTI and CRM solutions.

We focus our development effort on Microsoft Windows based solutions and use Microsoft Development tool in our delivery of solutions.

Our team has experience with:

Legacy IVR application development and support
Call Routing and CTI solutions using Cisco, Avaya, Genesys and Microsoft solutions
Contact Center operation management and data analysis using Microsoft SQL Reporting tools.
SMS/ Text based customer service solutions
Quality Management solutions platforms for recording and evaluating agent performance
Workforce Management Solutions for traffic and staffing planning
HRIS interface experience with PeopleSoft

We are a Microsoft Developer partner and provide Microsoft focused solutions.